The main reason we require you to provide part numbers for special orders, is because we don't speak Japanese, and sometimes we get the wrong number as the language barrier can be quite difficult to deal with when looking for a specific part. With that in mind, we have set the following policies.

 

Special Order Returns - When a Special Order has been placed, and the money has been received. We will not refund all or any portion of your payment once we have ordered the items through Toyota. Reason is, is we don't speak the language to tell them that it was the wrong part, we have tried to return items and after 30 minutes of trying to explain it, gave up. The only time a refund will be given is if there is a mistake on our part, which is why we require the part numbers for the item to come from you. Yes, we have tons of part numbers and will cross reference to what you give us to what we have. If we feel there is a mistake somewhere like a mis-matching number, we will then get back to you and see if we can figure it out.

Stocked Item Returns - Basically, if you see it on our page, that is considered our Stocked Items (although we might have to order it for you). These are the items that we regularily sell. With these items, we will accept returns minus shipping for pretty much every situation. Once we have the part back to us, undamaged and UNMOUNTED, we will issue you your return (minus shipping). If we get a product back that has clearly been damaged or mounted to a vehicle, we will simply ship it back to you (on your dime) and not issue you a return.

 

We understand that certain situations come up, please email us, and we can work together on resolving the issue at hand if there is a problem that arises.